July 11, 2024

Navigating Landlord and Tenancy Disputes in the UK: A Comprehensive Guide:

This post was written by: Riya Sekhon

Disputes between landlords and tenants are common and can arise from various issues. Understanding the mechanisms available for resolving these disputes can help both parties reach civil solutions or, if necessary, pursue legal solutions. This guide outlines the most frequent disputes and the processes for resolving them in the UK.

Common Landlord and Tenancy Disputes:

Rent Arrears – When a tenant fails to pay their rent on time

Steps to take:

  • Reminder – Landlords should send a reminder to the tenant if rent is overdue
  • Payment Plan – Both parties should negotiate a payment plant if the tenant is experiencing financial issues
  • Section 8 Notice – Serve a Section 8 notice if the tenant owes rent for more than two months

Deposits – Disputes over the return of the tenancy deposit at the end of the tenancy

Steps to take:

  • Tenancy Deposit Protection (TDP) Scheme – Tenants can raise a dispute with the relevant TDP scheme if the landlord fails to return the deposit 
  • Alternative Dispute Resolution (ADR) – Utilise the free ADR service provided by the TDP scheme
  • Court Action – if unresolved, take the matter to the Small Claims Court

Repairs and Maintenance – Issues regarding the landlord’s failure to carry out necessary repairs or tenants causing damage to the property

Steps to take:

  • Written Notice – Tenants should notify the landlord in writing about necessary repairs
  • Environmental Health – Tenants should contact the local council’s environmental health department if the landlord fails to carry out repairs
  • Rent Repayment Order – Apply for a Rent Repayment Order if the property is unfit for habitation

Eviction – Conflicts over the legality and process of eviction

Steps to take:

  • Section 21 Notice – For no-fault evictions, landlords must give a minimum of two months’ notice
  • Section 8 Notice – For evictions due to the tenant’s breach of contract
  • Court Order – Landlords must obtain a court order to legally evict a tenant

Other Ways to Resolve Disputes:


  • Initially, both parties should attempt to resolve the issue through direct communication. Clear, direct communication can often resolve misunderstanding and disagreements. If an agreement is reached, both parties should make sure that there is a written agreement to show this to avoid future disputes.


  • A neutral third-party mediator can help facilitate discussions and negotiations between the landlord and tenant to reach a mutually acceptable agreement. This is often cheaper and quicker than going through court proceedings.

Alternative Dispute Resolution (ADR):

  • For disputes related to deposits, the TDP scheme offers a free ADR service. This service can help resolve disagreements without going to court. Formal arbitration can also be used for other types of disputes. The decision made in arbitration is legally binding and can provide a definitive resolution.

Legal Action:

  • For serious disputes, either party can escalate the matter to the County Court, however, this is often a longer and more formal process. For claims under £10,000, the Small Claims Court is an accessible option, and it’s simpler and less formal than the County Court. Landlords looking to evict tenants can also initiate possession proceedings through the court system.

Legal Aid:

  • Tenants may be able to qualify for legal aid based on their financial circumstances, providing them with legal representation and advice.

Whether you’re dealing with rent arrears, deposit disputes, repairs, or eviction issues, there are clear steps to take. By utilising these processes, landlords and tenants can work towards fair and civil outcomes, ensuring a smoother rental experience for all parties.