Harassment in the workplace is a serious issue that can have legal, financial, and reputational consequences for businesses. Employers in the UK have a duty to protect their employees from harassment under the Equality Act 2010. Failing to address complaints productively can lead to Employment Tribunal claims, fines, and damage to workplace morale. We have put together a blog to outline the best practices for handling harassment claims in the workplace.
Understanding Workplace Harassment
The Equality Act 2010 defines harassments as unwanted behaviour that makes the victim feel intimidated, humiliated, and uncomfortable.
In order to be able to claim harassment under the Equality Act, the victim would first have to fall within one of the protected characteristics such as age, sex, race, disability, religion, sexual orientation, and gender reassignment.
Harassment can then happen in many forms, including:
- Verbal Harassment – offensive jokes, slurs, or threats.
- Physical Harassment – unwanted touching, intimidation, or assault.
- Sexual Harassment – inappropriate comments, advances, or quid pro quo behaviour.
- Cyber Harassment – offensive emails, messages, or online bullying
New duties regarding Sexual Harassment in the Workplace
From October 2025, there is a new statutory duty to take reasonable steps to prevent sex harassment in the workplace. These changes are mean that all employers will be under a statutory duty to take reasonable steps to prevent sex harassment in the workplace. If employers fail to take reasonable steps to prevent sex harassment, then the Equality and Human Right Commission can take enforcement steps, plus any successful tribunal claim will be subject to a compensation uplift of up to 25%.
Establishing a Clear Anti-Harassment Policy and Action Plan
Employers should always implement a strong anti-harassment policy that clearly outlines:
- The definition of harassment
- Expected standards of behaviour
- Procedures for reporting harassment
- Disciplinary actions for those found guilty of harassment
This policy should be easily accessible to all employees and included in employee handbooks and contracts. Training materials should be provided for employees and managers, so that they are able to recognise and prevent workplace harassment.
- Crucially however, what is clear is the new duties regarding sexual harassment mean that simply having in place a generic policy is simply not going to cut it any longer in terms of “taking reasonable steps” to prevent harassment.
Employers will need to carefully draft policies relevant to their workplace and implement training and action plans (alongside regular reviews of these) to properly discharge these new liabilities.
Encouraging a Culture of Reporting and Support
Creating a safe environment where employees feel comfortable reporting harassment is essential. Employers should:
- Offer multiple reporting channels (e.g., HR, anonymous reporting systems)
- Ensure confidentiality to the greatest extent possible
- Reassure employees that retaliation for reporting harassment will not be tolerated
Ignoring or downplaying a harassment claim can lead to an Employment Tribunal claim. Employers should treat every complaint as a serious matter and act promptly to investigate.
Handling Harassment Complaints Effectively
When a harassment complaint is received, employers must act promptly and fairly. Key steps include:
Acknowledge the Complaint
- Acknowledge the complaint in writing.
- Offer support and explain the next steps.
Conduct a Thorough Investigation
- Appoint an unbiased investigator, usually from HR or an external party if necessary.
- Gather evidence, including interviews with the complainant and accused, witness statements, emails, and CCTV footage.
- Keep records of all actions taken.
Employers must follow the ACAS Code of Practice on handling workplace disciplinary and grievance procedures to ensure fairness. The steps within an employer’s disciplinary & grievance policies should be followed to ensure compliance and enable all parties involved to know what to expect.
Take Appropriate Action
If harassment is found to have occurred, employers must act appropriately, which may include:
- Disciplinary action – a warning, suspension, or dismissal.
- Workplace adjustments – changing reporting lines, or work environments.
- Revising policies – improving training and awareness.
Even if harassment is not proven, employers should take steps to foster a respectful and inclusive workplace.
Prevent Victimisation and Retaliation:
Under UK law, employees are protected from victimisation for making a harassment complaint. Employers should:
- Reassure employees that they will not suffer negative consequences for speaking up.
- Monitor the workplace for signs of retaliation.
- Take swift action if victimisation occurs.
Failure the prevent victimisation can lead to legal claims for constructive dismissal or discrimination.
Offer Mediation (If Appropriate)
In some cases, workplace mediation may help resolve disputes amicably, but this should never be forced upon the complainant.
Preventative Measures
To minimise future incidents, employers should:
- Provide regular anti-harassment training for all employees.
- Foster an inclusive and respectful workplace culture.
- Encourage leadership to lead by example in maintaining respectful behaviour.
Legal Consequences of Mishandling Harassment Claims
If an employer fails to handle a harassment claim appropriately, the affected employee may bring a claim before an Employment Tribunal. Potential consequences include:
- Unlimited compensation in cases of discrimination claims
- Reputational damage to the business
- Increased staff turnover and loss of productivity
Addressing workplace harassment is not just a legal obligation but also a moral responsibility. By establishing clear policies, fostering a culture of respect, and responding effectively to complaints, UK employers can create a safer and more productive workplace for all. Taking proactive steps to prevent harassment and ensure compliance with UK employment law will ultimately benefit both employees and businesses alike.
For any further advice, don’t hesitate to contact Aston Bond’s skilled Employment Solicitor Ilinca Mardarescu on imardarescu@astonbond.co.uk, or call our office on 01753 846 777.