Putting the “client” at the heart of our plans.

The Co-op Legal Services made a statement in the Law Gazette “It’s a natural thing for the Co-op to put the customer at the heart of our plans. For a Solicitor it is an alien approach” Having worked in various Law Firms during my long career, I find this statement incorrect. Those who deal with “customers” normally do so in the short term, whereas solicitors deal with “clients”, being the basis of a long term caring relationship.

Vicky Graham, Conveyancer

vgraham@astonbond.co.uk