Our commitment to you of how we will work with you to achieve your objectives.
Client Charter
What you can expect:
We want you to know that your matter is important to us, which is why we can confidently promise that:
- We will tailor our services to your individual needs. If we are unable to assist we will point you in the right direction.
- Our knowledgeable and friendly team will provide a quality service in a confidential manner.
- We will update you by telephone, email or letter with progress on your matter regularly.
- We will communicate with you in plain language and explain any legal jargon.
- We will explain to you by telephone, email or letter the legal work required as your matter progresses.
- We will update you on the cost of your matter and the likely timescales for each stage, as well as on any important changes in those estimates
- We will update you on whether the likely outcomes still justify the likely costs and risks associated with your matter whenever there is a material change in circumstances.
- We will review your matter regularly.
- We will advise you of any changes in the law.
Listening:
- We will listen, understand and help you achieve your goals, reflecting what matters to you
- We will ask for your feedback on our service to help us improve
Looking after you:
- All our clients are valued and important
- We will let you know who will be working with you and give you their direct contact details
- We are committed to providing excellent service that takes your needs into account
- We will be friendly, approachable and professional.
To provide you with excellent service, we need you to:
- Tell us what your objectives are and be clear about your expectations
- Respond as soon as possible to any requests for information
- Let us know straight away if anything changes
- Work cooperatively with us to set and achieve realistic timescales
- Appreciate that we have to follow a strict professional code of conduct
- Help us to keep working for you by paying our invoices on time
Our team code of conduct is always:
Respect
Trust
Integrity
Teamwork
Passion
Our Core Values:
We are performance driven.
While hard work is the foundation of our service pledge to our clients, we also are acutely aware that results are paramount. We pride ourselves on transparency and tempering our clients’ expectations based on the circumstances at hand.
We see problems as opportunities.
Our approach is to treat every problem as a new opportunity to solve by offering our clients value-added legal advice.
We honour our commitments.
Aston Bond started on a basic set of traditional values, which continue to guide us today. We operate our business on the basis that our word is our bond to our clients. Trust is the single most important legal service we offer.
