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Private Client paralegal Stacey Clark explains why creating a will is one of the most important steps you can take for your family’s future.
Make your wishes clear before it’s too late.
Click the link to book your FREE consultation today: https://www.astonbond.co.uk/aston-bond-bespoke-will-writing-service/
Why Our Conveyancing Team Always Gets Glowing Reviews
When it comes to one of life’s biggest milestones — buying or selling a property — the process can feel overwhelming. That’s why choosing the right conveyancing team is so important. And if there’s one thing we consistently hear from our clients, it’s this: “You made it so easy.”
Our conveyancing team doesn’t just get the job done — they do it with a level of care, clarity, and professionalism that leaves a lasting impression. The reviews speak for themselves. Time and time again, clients tell us they felt supported, informed, and truly looked after from start to finish.
So, what’s the secret? It’s more than just legal knowledge (though they have that in abundance). It’s the aura they bring to every case: calm, capable, and completely committed.
1. Clear Communication — Every Step of the Way
No legal jargon. No radio silence. Just straight-talking, timely updates that make clients feel in control. Our team understands how stressful the process can be, and they go out of their way to keep clients informed and reassured throughout.
2. Efficiency That Doesn’t Cut Corners
We know that time matters. Whether it’s a tight chain or a fast-moving market, our team works with precision and pace — without ever compromising quality. That balance is a big reason why our clients come back again and again (and send their friends our way, too).
3. Genuine Care — That You Can Feel
This isn’t just about transactions. It’s about people. Our conveyancers treat every client like a priority — because they are. There’s a warmth and attentiveness in how they work that makes clients feel valued and understood.
Meet Our Commercial Property Powerhouse
Behind every successful property transaction is a team that sees more than just land and buildings — they see potential, strategy, and long-term growth. At [Your Law Firm’s Name], our Commercial Property Team is exactly that: a group of sharp, solutions-driven legal minds who bring clarity, confidence, and commercial insight to every deal.
Whether you’re navigating a high-value acquisition, negotiating a lease, managing a development project, or restructuring your portfolio — this team has you covered. With decades of combined experience and a deep understanding of the ever-evolving property landscape, they’re not just advisors — they’re your strategic partners.
Known for their:
Meticulous attention to detail
Commercially-minded approach
Clear and pragmatic advice
Seamless handling of even the most complex transactions
From local independents to national developers, our clients trust this team to deliver results with precision and integrity.
Thinking about your next property move? Let’s talk. Your success starts with the right legal foundation — and the right team by your side.
Settlement Agreements
Thinking about signing a settlement agreement?
Before you do, watch this!
Our employment solicitor breaks down what you need to know.
Bruna’s Top Tips for Handling a Legal Dispute
Don’t know what to do if you’re ever involved in a legal dispute?
Our very own Litigation Solicitor gives you her top three tips.
A special testimonial…
A Thoughtful Farewell: Thank You to Our Work Experience Student
Today, we were truly touched by a small but incredibly meaningful gesture.
As our brilliant work experience student wrapped up his time with us, he surprised the team with a thoughtful gift – a kind and generous act that left smiles all around the office. It’s moments like these that remind us how impactful genuine connections can be, even in a short space of time.
Over the past week, we’ve had the pleasure of watching a bright, inquisitive, and driven young mind get stuck into the world of law with curiosity and commitment. From shadowing client meetings to engaging in legal research, he approached every task with enthusiasm and a willingness to learn. He asked smart questions, showed real initiative, and quickly became part of the team.
It’s always inspiring to see the next generation of legal professionals begin their journey. If this experience was any indication, we have no doubt he’ll go far.
To our student – thank you not only for the gift, but for your time, effort, and the energy you brought to the firm. We wish you all the very best as you continue your studies and take your next steps toward a successful legal career. Keep that drive, that kindness, and that professionalism – you’re already on the right path.
From all of us at Aston Bond, we’re cheering you on.
Royal Windsor Racecourse 2025
Aston Bond marked our summer celebrations with a fantastic evening at Royal Windsor Racecourse, just days after celebrating our company’s 21st birthday.
The team enjoyed a relaxed and entertaining night, starting with an exciting round of horse racing where many of us tested our luck placing a few bets. With delicious food and drinks flowing throughout the evening, it was the perfect setting to unwind and enjoy time together outside of the office.
Once the races were finished, the vibe shifted into full summer mode and the Rum & Reggae night kicked off. With lively tunes and great energy all around, it was the perfect way to wrap up the event.
It was a wonderful reminder of the strong culture we’ve built over the past 21 years—one that’s all about more than just hard work, but connection, fun, and genuine team bonding. We’re proud to continue creating a workplace where shared experiences like this are celebrated and encouraged.
Legal Learning at Aston Bond
Here’s a few words from Tom, who has just completed work experience with us this week:
” Completing my work experience week at Aston Bond has been hugely beneficial for my future career prospects and has positively influenced my desire to become a solicitor. As a first-year undergraduate I was keen to learn more about the working world of law and Aston Bond gave me the perfect platform to do so.
On my first day I was introduced to the team who were all super friendly and welcoming which put me at ease straight away. Throughout the week I was exposed to a range of tasks from different areas of law including: Employment law, Residential Conveyancing, and Commercial property.
I was given the responsibility of drafting contracts, leases, letters, and filling out applications for active clients, as well as preparing witness reports and exhibits for a court hearing! I also completed Land Registry applications as well as requisitions and became familiarised with the online filing system. I was never afraid to ask questions if I wasn’t completely sure on what to do and all of the staff were more than happy to offer a helping hand or some top tips.
The relaxed yet focused environment of the office made me feel at home right away and the fact that all of the staff are located on the same floor made it that much easier to talk to people specialising in different areas and build rapport.
I would massively recommend Aston Bond for work experience for anyone interested in a career in law, and I cannot thank all of the staff enough for how much they have helped me this week, it is greatly appreciated! “
Tom Coomber
How solicitors should deal with negative online reviews
Negative online reviews are an unavoidable aspect of practicing law.
Even the most diligent solicitors can face unjustified client criticism due to frustration, disappointment, or misunderstanding.
While unfair, your response to negative comments can shape your reputation more than the review itself. Managing these situations professionally can showcase your firm’s commitment to client care and turn a potential risk into an opportunity to build trust.
Who are you replying to?
When responding to reviews, remember your primary audience is everyone reading the review, including potential clients evaluating your firm – often thousands of people. The reviewer is secondary.
Adopting this perspective ensures your reply remains professional, measured, and focused on protecting your firm’s reputation.
Should solicitors respond to negative reviews?
Yes. Responding shows accountability and client care. Ignoring reviews suggests indifference.
Before replying:
- Protect client confidentiality
- Keep responses brief; take detailed discussions offline
- Stay calm and professional, avoiding defensiveness
- View the review as an opportunity to demonstrate constructive concern management
Should solicitors respond to positive reviews?
Yes – acknowledging them shows appreciations, encourages others to share, and fosters client loyalty.
What if the review is false or misleading?
Remain calm, if it’s clearly false or defamatory, request its removal via the platform’s reporting process with evidence if needed.
Often, the review stays online, so your response influences others. State if you don’t recognise the events, avoid sharing client details, and invite the reviewer to contact the firm directly. Maintain a professional tone to show your commitment to resolving issues fairly.
What if the review is fair but makes your firm look bad?
If a fair review harms your firm’s image, acknowledge the concerns and, if appropriate, outline the steps taken. This demonstrates seriousness about feedback. When responding, consider whether an apology is warranted, and consider inviting offline discussion or noting resolution. Your reply may be reviewed by regulators if a complaint is filed. Handing fair criticism professionally reassures clients of your commitment to improvement.
Learn from the feedback
Both positive and negative reviews reveal how your firm is perceived, highlighting strengths to build on and patterns indicating areas for improvement. Acting on this feedback is a smart move to boos client service and reputation.
Can you ask a client to remove or amend a review?
Whenever possible, contact the client directly by phone or in person to discuss the review, especially if it was due to frustration or misunderstanding.
Maintain calm, professional tone – acknowledge their concerns and explain how you’ve addressed them.
Avoid pressuring; instead, politely ask if they might consider changing or removing the review if the feel the issue is resolved.
Remember, clients are often less confrontational verbally than online. A respectful conversation can demonstrate that their feedback impacts a real person and may encourage them to revise their review.
Using legal threats to remove a review
Using legal threats to remove a review can be effective against clear defamation, but it’s risky. It may escalate the situation and lead to increased attention if the client resists.
Is never asking for a review a safer approach?
Unhappy clients often leave negative feedback, while satisfied ones rarely do unless prompted. By requesting reviews, you increase the likelihood of positive feedback and mitigate the impact of negative comments.
Don’t let negative reviews deter you from social proof
Modern consumers expect some negatives and judge you by how you address them – fairly and promptly. A few negatives won’t outweigh your positive track record. If patterns of dissatisfaction emerge, they offer an opportunity to act quickly and prevent reputation damage.
